Data Centre Operational Services

Colt Data Centre Operational Services allow you to remotely manage your Internet business operations and maximise uptime by leveraging Colt technical resources within the data centre.

Colt Data Centre Operational Services include:

Colt Remote Hands – Basic on-demand rack-related services

  • Powering routers, servers, switches, and other devices ON and OFF
  • Status checks on LEDs and other devices
  • Connecting, disconnecting, and replacing cables
  • Request-based tape exchanges

Premium Remote Hands – Advanced on-site technical assistance and troubleshooting

  • Documentation of configurations
  • Direct input of command line code as requested and based on mutually agreed-upon operations or runbooks
  • Acting as SPOC (Single Point of Contact) with vendors
  • Creating reports
  • Creating operational designs

Racking / Cabling Service

  • Colt engineers receive equipment and support customs clearance
  • Installing, replacing or removing equipment such as routers and servers
  • Assembling, installing and maintaining cabling within or between racks

Customer Benefits

  • Outsourced IT Operations

    Multilingual on-site engineers act as your eyes, hands, and feet wherever you need them to be

  • Agility

    With remote management of your IT infrastructure and operations, customers can leverage Colt resources on-demand, while focusing their internal resources on their core areas of business

  • Broad Range of Services

    Expert engineers manage your infrastructure and perform a range of tasks spanning from simple kitting and racking to following specified emergency operation procedures according to your needs